PRIVACY

Privacy Policy

In this Privacy Policy, 'us' 'we' or 'our' means Pore Favor. We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.

  1. Definitions. In this Privacy Policy, the following capitalised terms have the following meanings:

GDPR means EU General Data Protection Regulation.

Non-personal Information means information which does not relate to a person and/or cannot be used to identify a person.

Personal Information means any information which can be used to identify an individual and described in detail in clause 2.

Platform means this website, app, platform and any service offered under the name "Pore Favor".

Privacy Act means the Privacy Act 1974.

Products mean any goods or services offered on the Platform.

Social Media Platform means any social media platform, including without limitation Facebook, Twitter, Instagram, SnapChat and Pinterest.

Spam Act means the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act 2003.

Uploaded Content means any content whatsoever which you upload to the Platform, including but not limited to any descriptions, reviews, usage data, feedback, comments, chats, media.

User means any person using or registering on the Platform whatsoever.

  1. What personal information do we collect?
    1. We may collect Personal Information about you when you use the Platform, register on the Platform or interact with us in any way.
    2. Information you provide to us: We collect all information which Users voluntarily provide to us through using the Platform or interacting with us. This includes information provided:
      1. during registration;
      2. during correspondence, enquiries, support services or phone calls, or customer surveys; or
        1. uploaded onto the Platform in any way.

      The Personal Information we may collect includes without limitation:

      1. basic information such as your first and last name;
      2. contact information including email address and phone number;
      3. demographic information such as postal code, age, and gender;
      4. information related to products, goods or services purchased by you or services provided by you through the Platform;
      5. information collected from the Social Media Platform(s) linked to a User profile;
      6. other relevant information (profession, tastes, preferences and interests);
      7. photographs, images, audio, video or other personal content provided by you;
      8. geographic location;
      9. login credentials for third-party websites;
      10. other information obtained by your use of the platform; and;
      11. any other information that enables Users to be personally identified.
    3. Information we automatically collect: We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Platform (Automatic Data). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Platforms, details of the products and services we have provided to you or that you have enquired about or provided through us, including any additional information necessary to deliver those products and services and respond to your enquiries, or information about how you came to the Platform. We collect Automatic Data based on your consent which was granted to us by you when you registered as a User and accepted this Privacy Policy.
    4. Information we obtain from others: We may also purchase or collect or receive Personal Information from third-party sources, such as other Users, suppliers, Social Media Platform or other third-party integrations, and we may combine this information with data we already have about you. This helps us to update, expand and analyse our records, identify new customers, and create more tailored advertising to provide that may be of interest to you. We will ensure that any marketing campaigns are aligned to GDPR requirements.
    5. Information we obtain from others: We may also purchase or collect or receive Personal Information from third-party sources, such as other Users, suppliers, Social Media Platform or other third-party integrations, and we may combine this information with data we already have about you. This helps us to update, expand and analyse our records, identify new customers, and create more tailored advertising to provide that may be of interest to you. We will ensure that any marketing campaigns are aligned to GDPR requirements.
  2. Why do we collect, use and disclose personal information?
    1. We may collect, hold, use and disclose your Personal Information for the following purposes:
    2. to enable you to access and use our Platform, including to enable you to purchase or sell Products or services and interact with Users;
    3. to operate, protect, improve and optimise our Platform, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
    4. to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
    5. to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
    6. to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and;
    7. to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
  3. We may also disclose your Personal Information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences, skills and interests, personalise your experience and enhance the products and services that you receive or provide.
  4. The information we collect is not distributed, sold or leased to third parties for commercial purposes, except to provide or avail services you have requested or for other purposes when we have your permission or when we are obliged to do so.
  • Do we use your personal information for direct marketing?
    1. We and/or our carefully selected business partners may send you direct marketing communications and information about our Products and offers. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us through the contact us feature below, or by using the opt-out facilities provided (eg an unsubscribe link).
  • To whom do we disclose your personal information?
    1. We may disclose Personal Information for the purposes described in this Privacy Policy to:
      1. our employees and related bodies corporate;
      2. third-party suppliers and service providers (including providers for the operation of our Platform and/or our business or in connection with providing our Products and services to you or procuring any services from you);
      3. professional advisers, dealers and agents;
      4. payment systems operators (eg merchants receiving card payments such as Stripe (Shopify Payments), Afterpay, Paypal, Amazon Pay, and all major credit cards);
      5. our third-party logistics providers (eg ShipBob)
      6. our tax compliance service providers (eg Avalara)
      7. our existing or potential agents, business partners or partners;
      8. anyone to whom our assets or businesses (or any part of them) are transferred;
      9. specific third-parties authorised by you to receive information held by us; and/or
      10. other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
  • Using our website and cookies
    1. We may collect Personal Information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
    2. We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
    3. We may also use cookies to enable us to collect data that may include Personal Information. For example, where a cookie is linked to your account, it will be considered Personal Information under the Privacy Act. We will handle any Personal Information collected by cookies in the same way that we handle all other Personal Information as described in this Privacy Policy.
    4. We may also use cookies to enable us to collect data of Users for marketing Products.
    5. We partner with Rakuten Marketing, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here: https://rakutenmarketing.com/legal-notices/services-privacy-policy/ https://rakutenmarketing.com/legal-notices/subject-requests/
  • Security
    1. We may hold your Personal Information in either electronic or hard copy form. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. However, we cannot guarantee the security of your Personal Information.
  • Retention
    1. We may retain your Personal Information as long as you are registered to the Platform as a User. You may close your account by contacting us. However, we may retain Personal Information for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Information it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
  • Exclusions
    1. Links: Our Platform may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
    2. Children - Children's Online Privacy Protection Act: We do not knowingly collect Personal Information from children under the age of thirteen (13). If you are under the age of thirteen (13), please do not submit any Personal Information through the Platform. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information through the Platform without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through the Platform, please contact us and we will endeavour to delete that information from our databases.
    3. Personal Information Provided to Others: This Privacy Policy does not apply to any Personal Information that you provide to another User or visitor through the Platform or through any other means, or information posted by you to any public areas of the Platform.
  • Accessing or correcting your Personal Information
    1. You can access the Personal Information we hold about you by contacting us using the contact us feature below. Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your Personal Information.
    2. If you think that any Personal Information we hold about you is inaccurate, please contact us using the contact us feature below and we will take reasonable steps to ensure that it is corrected.
    3. We will consider and respond to all requests in accordance with all applicable laws.
  • Making a complaint
    1. If you think we have breached the Privacy Act or any other relevant privacy law, or you wish to make a complaint about the way we have handled your personal information, please email us: hello@porefavor.com. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
  • The EU General Data Protection Regulation (GDPR)
    1. To the extent that the EU General Data Protection Regulation (GDPR) applies to us and your Personal Information, this clause applies.

    • Legal grounds for processing your Personal Information

    1. Our legal grounds for us processing your Personal Information for the purposes set out in clause 4 above will typically be because:
      1. you provided your consent;
      2. it is necessary for our contractual relationship;
      3. the processing is necessary for us to comply with our legal or regulatory obligations; and/or
      4. the processing is in our legitimate interest as a platform which allows to purchase Products or provide services (for example, to protect the security and integrity of our systems and for you to provide us services through postings on your Social Media Platforms, etc.).

    Transfers of Personal Information

    1. As we are a global company, we may need to transfer your Personal Information outside of the country from which it was originally provided. This may be intra-group or to third parties that we work with who may be located in jurisdictions outside the European Economic Area (EEA), Switzerland and the UK which have no data protection laws or laws that are less strict compared with those in Europe.
    2. Whenever we transfer Personal Information outside of the EEA, Switzerland or the UK, we take legally required steps to make sure that appropriate safeguards are in place to protect your Personal Information. Feel free to contact us for more information about the safeguards we have put in place to protect your Personal Information and privacy rights in these circumstances.

    Personal Information retention

    1. We retain your Personal Information for as long as necessary to continue to purchase Products, or enable you to provide us services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
    2. If you have an account with us, we will typically retain your Personal Information for a period of 90 days after you have requested that your account is closed or if it's been inactive for 7 years.

    Your rights

    1. Data protection law provides you with rights in respect of Personal Information that we hold about you, including the right to request a copy of the Personal Information, request that we rectify, restrict or delete your Personal Information, object to profiling and unsubscribe from marketing communications.
    2. To exercise any of your rights, please contact us using the contact us feature below. Please note that requests to exercise data protection rights will be assessed by us on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided for in data protection legislation.
    3. If you have a complaint about how we handle your Personal Information, please contact us using the contact us feature below. If you are not happy with how we have attempted to resolve your complaint, you may contact the relevant data protection authority.

    Data controller and a data processor

    1. EU data protection law makes a distinction between organisations that process Personal Information for their own purposes (known as "data controllers") and organisations that process Personal Information on behalf of other organisations (known as "data processors"). If you have a question or complaint about how your Personal Information is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your Personal Information.
    2. We act as a data controller unless stated otherwise.

    Contact Us

    1. For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us: hello@porefavor.com

    Effective: 15/06/20

    Cookie Policy

    This page explains what cookies are, how we use them on our website and your options for controlling them.

    What are cookies?

    1. Cookies are pieces of information which include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session (“session cookies”) and expire when you close your browser. Other cookies are used, for example, to remember you when you return to the site and will last for longer (“persistent cookies”). Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to your device and are sent back to the originating website on each subsequent visit (if they last longer than a web session) or to another website that recognizes that cookie.
    2. Some of the cookies used by our sites are set by us, and some are set by third parties who are delivering services (such as interest-based advertising and web analytics) on our behalf.

    What do we use cookies for?

    1. Some cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website or areas with paid-for content. Without these cookies, our services cannot be provided. Because such cookies are essential for using a site, these cookies cannot be turned off without severely affecting your use of the website.
    2. Other cookies perform various functions, as the table below explains, together with your options for controlling them.
    3. Some cookies may also be controlled by using your web browser settings. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

    Our cookies and your options:

    Type of cookie What it does Your options
    Performance

    These cookies allow us to manage the technical performance of the website such as load balancing to ensure that the site is available to all users

    You may set your browser to reject these cookies, but this is likely to affect your use of the site
    Functionality

    These cookies remember choices you make to improve your experience. For example, they allow the website to remember selections such as language, currency, region or changes to text size and to remember you on return visits. They may also be used, for example, to remember the point you have reached in a survey so that you can return to it later.

    By choosing an option such as remember me, text size or participating in a survey or similar services that necessitate the use of a cookie, you will be indicating your consent to that cookie.

    You may set your browser to reject these cookies, but this is likely to affect your use of the site
    Activity logging - websites

    This cookie is essential to authorize your access to content and services that are not publicly available including paid-for content.

    If you are a registered user, trialist or subscriber, when you log on, this places a cookie on your machine.

    Once you are logged on, we monitor your activity on our websites, for example, which articles you read. This is for the following purposes:

    • We need to ensure compliance with your user license and adherence to our terms and conditions as part of your trial or subscription. (Our terms and conditions are published on our websites and can be accessed by a link in the footer of each page)
    • For customer service purposes to provide users with a tailored service and to develop products and services reflecting our users’ needs

    If you would prefer us not to use your activity log for customer service purposes, you can request that we anonymize it for these uses. This will affect our ability to understand your requirements and personalize your browsing experience in the future.

    Please note: If you are just browsing our sites without going through a log-in procedure, you will remain anonymous and we will not log your activity.

    To request anonymization please email us at support@porefavor.com

    Please include the following details:

    • Your user name that you use to access our website(s) – this will be an email address
    • Your name
    • Your company’s name
    • The website you use

    Third party cookies:

    Third party What it does Where to go for further information on these cookies including turning them off
    DoubleClick

    DoubleClick is a service provided by Google. Its cookies are used to serve advertising relevant to users’ interests and measure the effectiveness of online marketing campaigns for our sites.

    		 http://www.google.com/policies/privacy/ads/
    Google Analytics

    Google Analytics is a web analytics tool that helps us to understand how our users engage with our websites and so allows us to better tailor our websites to our users’ needs.

    The tool uses a cookie in order to evaluate the use of content and compile reports for us on activity on our websites and Apps.

    		 https://tools.google.com/dlpage/gaoptout
    Google AdWords

    We use all features of Google Analytics for Display Advertisers. That includes obtaining specific visitor cookie data, such as the source, medium and keyword used to visit our website. Google Analytics does not store any visitor specific data and we will not use visitor specific data in any way related to Google Analytics, Google Adwords, and Remarketing. We use remarketing with Google Adwords and analytics to display content specific advertisements to visitors that have previously visited our site when those visitors go to other websites that have the Google Display Network implemented.
    Facebook Conversion Pixels

    We use the “Custom Audience pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes.

    Data Policy: https://www.facebook.com/about/privacy/

    To withdraw your consent https://www.facebook.com/settings/?tab=ads#_=_
    Google Tag Manager

    Google Tag Manager (GTM”) is a tag management system to manage JavaScript and HTML tags used for tracking and analytics on websites. Tags are small code elements that, among other things, are used to measure traffic and visitor behavior: to understand the effect of online advertising and social channels; to set up remarketing and orientation towards target groups; and to test and optimize websites. GTM makes it easier for us to integrate and manage our tags.

    https://policies.google.com/privacy?hl=en

    Contact Us

    If you would like further information or guidance on cookies, please contact us at hello@porefavor.com